Terms And Conditions

Terms & Conditions

Delivery:

We will despatch your order within 3 to 28 days of receiving payment.
Some orders may arrive in separate packages depending on the items ordered.

Once products have been dispatched to within Malaysia, orders normally arrive in 3 -4 days and international orders can take up to 10 days depending on customs. 

We do not take responsibility for late or non-delivery due to factors outside our control.

Pricing:

We reserve the right to change, without notice, any pricing in the case of error or in the case of an increase in the manufacturers prices.

Returns:

We only accept returns for broken or defective goods unless otherwise agreed between you, the customer, and us. If you are going to be making a return, please do so within 7 days of receiving your order. Deductions for postage will be made.

We do not take any responsibility for items that are not delivered and request that you contact Pos Malaysia.

Please contact us if you are returning your order, by: telephone on 0173087906 or by email at rococoshawl@gmail.com

We reserve the right to reject an order if we suspect that a customer is taking advantage of our returns policy.

Privacy Policy:

We recognise customers privacy and we therefore take our responsibilities to protect it very seriously. We confirm that the personal information requested from you either for the purpose of processing your order, or for the return of information to you via e-mail is never provided to third parties. Our site may contain links to a number of independent sites. Please be aware that this privacy policy does not extend to any collection of information by those sites. 

We operate within the guidelines set out by Malaysia Law. If you have any questions, please contact us on 0173087906 or by email at rococoshawl@gmail.com

General Policy: 

All images appearing in the Rococo page are the exclusive property of Rococo and are protected under the Malaysias and International Copyright laws. 

The images may not be reproduced, copied, transmitted or manipulated without the written permission of Rococo.

Use of any image as the basis for another photographic concept or illustration (digital, artist rendering or alike) is a violation of the Malaysias and International Copyright laws.